Privacy Policy

1. Introduction

CLARO Energy Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our solar energy services, or interact with us in relation to our solar power solutions in India.

2. Information We Collect

Personal Information

• Name, email address, phone number, and postal address
• Property details for solar installation assessments
• Energy consumption data and electricity bills
• Financial information for solar financing options
• Government subsidy application details

Technical Information

• Solar system performance data and monitoring information
• Website usage data, cookies, and analytics
• Device information and IP addresses

3. How We Use Your Information

• Provide solar energy consultation and system design services
• Process solar installation and maintenance requests
• Assist with government subsidy applications and approvals
• Monitor and optimize solar system performance
• Communicate about our services, updates, and promotional offers
• Comply with Indian regulatory requirements for renewable energy
• Improve our services and customer experience

4. Information Sharing and Disclosure

We may share your information with:

• Government agencies for subsidy processing and regulatory compliance
• Authorized installation partners and service providers
• Financial institutions for solar financing arrangements
• Electricity distribution companies for net metering setup
• Third-party service providers who assist in our operations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Your Rights

Under Indian data protection laws, you have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• File complaints with relevant authorities

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Solar system performance data may be retained for the system's operational lifetime.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.